Desired Profile PRINCIPAL RESPONSIBLITIES
Analysts will design, develop and deliver operational and SLA reports to our clients.
Reports contain measuring values concerning the up-to-date supporting levels and the trend developments.
Generate Reports Measured from the customer?s perspective.
Data like Handle Times, Elapsed times and support should be made measurable.
CRITICAL SKILLS REQUIRED
Effective Customer Communication Verbal and Written.
Must have demonstrated reporting [...]